Submit a Service Request
NOTE: Emergencies should always be reported to 911 immediately. To reach our after-hours, non-emergency Dispatch Center, call (425) 577-5656
The City of Mercer Island uses an online reporting tool that we call MI-Connect. This tool allows residents to report and track non-emergency issues through the City’s website or by using a mobile app. This service is powered by the vendor SeeClickFix.
If your request is related to a snow/ice event, be aware that the City's first priority will be clearing and maintaining the major streets on its snow removal map; the City does not plow private streets.
Online Reporting (via this webpage)
Drag the map below to align the orange pin with your desired location, or you can type it in using the address box. Then click on the 'Confirm Location' box. Then select a Category from the list, and type a summary and description of the issue. Please upload a photo if available. Click the 'Confirm Details' box. Finally, chose whether to Submit anonymously or not. And then you're done!
Tracking
View the status of issues reported through MI-Connect on the map above. Click the ❔ icon in the top-right corner of the map's blue title bar and select 'Explore Map' to see other service requests. Clicking on an issue dot will open a popup with a preview. Use the buttons to switch between 'map view' and 'list view.' Clicking on the title of an issue request allows you to review, comment, or follow open requests.
Colors: New issues are ORANGE dots. Once the City responds, the dot changes to GREEN. When an issue is closed or resolved, the dot becomes BLUE, and will be left on the map for 7 days.
Mobile Reporting (download the app)
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